Refund & Returns Policy
Effective Date: 01/08/2025
Company: EuroSky Simulation Technologies BV
Location: Scheldestraat 13 1078 GD Amsterdam, The Netherlands
1. General Information
We want you to be fully satisfied with your purchase. If for any reason you are not, this Refund & Returns Policy explains your options and rights regarding returns, refunds, and exchanges.
2. Returns for Physical Products
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You may return eligible products within 7 days of delivery.
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Items must be unused, in their original condition, and in the original packaging.
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To initiate a return, please contact us at euroskyamsterdam@euroskysim.com with your order number, details and short explanation
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Customers are responsible for return shipping costs, unless the item is faulty or damaged on arrival.
3. Non-Returnable Items
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The following items cannot be returned or refunded:
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Custom-made or personalized simulator parts.
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Downloadable software or digital products.
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Services already rendered (e.g., simulator flight sessions, training once completed).
4. Refund Process
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Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method within 7–10 business days.
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Shipping charges are non-refundable.
5. Cancellations of Simulator Bookings
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Simulator flight reservations may be canceled or rescheduled up to 48 hours before the booked session.
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Cancellations made less than 48 hours in advance are non-refundable.
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In case of no-show, no refund will be issued.
6. Exchanges
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We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us with details.
7. Contact Us
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If you have any questions regarding this Refund & Returns Policy, please contact us at:
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EuroSky Simulation Technologies BV
Scheldestraat 13 1078 GD Amsterdam, The Netherlands
📧 mail to : euroskyamsterdam@euroskysim.com